I'm a highly skilled IT Support Team Lead with over four years of experience leading a team responsible for the operational readiness and performance of corporate communications and staff applications. As a focused leader, I excel at setting and tracking priorities, building strong relationships with diverse stakeholders, and working collaboratively under pressure to deliver on complex, time-sensitive operational tasks. By understanding my staff's needs and motivations, I strive to bring out the best in them while emphasising the importance of knowledge transfer for continued excellence. My interests include Enterprise Architecture, Business-IT alignment, architecture enablers, and architecture blockers.